Delivery & Returns
We pride ourselves on providing a fast and efficient delivery service throughout the UK with our shipping partners. Our delivery timescales are based on the order being placed and confirmed by 1pm on Monday to Friday (excluding Bank Holidays).
Standard Delivery - £4.99, free for orders over £50, and we aim to deliver within 3-5 business days
1.5 kB
Express Delivery - £6.99 for orders of any value, and we aim to deliver these within 2 business days
Highlands & Islands - £9.99 for orders of any value. Please allow an extra 3 business daysHighlands and Islands include AB10-16, AB21-39, AB41-56, BT, FK17-21, HS1-HS9, IM1-9, IV1-56, IV63, KA27-28, KW1-17, PA20-78, PA87-88, PH15-44, PH49-50, TR21-25, ZE1-3, and ZZ75. We currently do not deliver outside the UK, including the Channel Islands.
Please Note
Our shipping partners delivery dates are an estimate and can be affected by aspects outside their control, such as third-party service delays, weather, traffic, government interventions and delivery location. If you have any questions regarding our products or delivery terms then please contact us first, as once you place your order we will not be able to change anything. Our courier will contact you with delivery details closer to the time.
If you do not receive your order within 10 business days, please Contact Us with your order number.
Orders over 24kg may be packed into more than one box and thus may be delivered in more than one delivery.
During the month of December, it is the busiest time of year for deliveries. As a result of this, there may be some delays with order deliveries. We want to ensure you that our team and the external delivery company that we use are working hard to process and dispatch orders as quickly as possible. However, factors such as increased order volumes and potential carrier delays may impact the overall delivery timeline.
Please be advised, due to year end stock take we will be unable to dispatch any orders after 10am, Friday 31st May. Any orders placed after this time will be dispatched Monday 3rd June. We apologise for any inconvenience caused during this time.
We appreciate your understanding and patience during this
busy period. If you have any questions or need assistance regarding your order,
our team is here to help. You can submit an enquiry on our Contact Us
page. To track your order, please click here.
Returns
We are committed to giving you the best possible product at the best possible price with excellent service. Any product purchased from our website that is found to be damaged in transit or is not the product actually ordered then please inform us within 24 hours of delivery. Providing photographic evidence to support your return is advisable to assist us with our haulier’s queries. Should a product be found to be faulty then please contact us within 14 working days with details of product and batch number and return the product to us including all packaging and we will investigate and either refund or replace the product.
If you find that you have made a mistake in placing your order then we will endeavour to try and amend your order providing we are notified immediately. All orders made 1pm on Monday to Friday will be despatched that day and no amendments or cancellations can be made after the order/despatch deadline has been reached as your order will already be packaged and awaiting collection by our courier.
In the event of a customer purchasing products from our website by
mistake and through no fault of ourselves, then we will either replace
or refund the product providing the original product is returned to WCF head office in an un-used and saleable condition at the
customer’s own expense. We retain the right to refuse refunds on
products that aren’t in saleable condition, or 14 day returns period.
Once the product has been received and checked and found that it is
in an un-used and saleable condition then a full refund of the original
order cost will be made minus the cost of return delivery.