1st February 2023
Date of next review February 2024
Ltd, Crawhall, Brampton, Cumbria, CA8 1TN (trading as Pet &
"the Company", “P&E”)
are committed to protecting and respecting the confidentiality, integrity and
security of the personal information we hold about each past or present customer,
enquirer or visitor to our website ("you",
policy sets out the basis on which any personal data we collect from you, or
that you provide to us, will be processed by us, and how we comply with our responsibilities under
applicable data protection laws ("Data
Protection Laws"). Please read this policy carefully and if you have
any questions or concerns please contact us using the information below.
the purposes of the Data Protection Laws, the data controller of your personal
information is WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN.
Personal data collection
Purposes for which your personal data
use the personal data which you provide to us for the following purposes:-
Legal basis for Processing
processing customer data P&E relies on the following legal bases:
process customer data on more than one legal basis. Please contact us if you
need details as to which legal ground we are relying on to process any specific
item of personal data.
rely on consent to send marketing communications, you have the right to
withdraw your consent at any time by clicking on our unsubscribe button.
If you fail to provide personal data
need to collect personal data by law, or under the terms of a contract we have
with you and you fail to provide that data when requested, we may not be able
to perform the contract we have or are trying to enter into with you. In this
case, we may have to cancel a service you have with us, but we will notify you
at the time.
Disclosure of your personal data
not disclose personal information we hold about you to any third party except
as set out below.
disclose personal data to third parties who are providing services to us, in
particular to the IT companies that support our order processing and ecommerce
systems, our parcel delivery couriers and to
payment processors for the purposes of order payments and refunds. We may also
de-dupe our customer databases against the Mail Preference Service and register
of deceased and gone aways to ensure that our database is as accurate as it can
be and that we are not contacting those customers who do not wish to be
also disclose personal data we hold to third parties:
(a) In the event that we sell any business or assets, in which case we may disclose personal data we hold to the prospective buyer of such business or assets; and/or
we are permitted by law to disclose your personal data to that third party or
are under a legal obligation to disclose your personal data to that third
(c) Third party marketing partners, such as Google or Meta (which owns Facebook and Instagram) to deliver advertising to you if you are using Google or registered with one or more Meta social media platforms (see further information on Meta below).
Updating your marketing preferences
We have no
desire to contact those customers or enquirers who do not wish to receive
marketing correspondence from ourselves. We rely on freely given, specific,
informed and unambiguous statements which signify your agreement to the
processing of your personal data for marketing purposes.
Access and other rights
may request to see the personal information we hold about you either digitally
or on file at any point by making a request in writing to us via The Company
Secretary, WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via email on
email@example.com. This request will be responded to within 30 working days.
You will be provided with a copy of the personal information we hold about you.
If we require more time to respond fully to any request, we will notify you in
writing within the 30-day period referred to. Any additional copies of any
information we provide to you may be subject to a reasonable fee.
also have other rights under Data Protection Laws in relation to your personal
data. In particular, you may have (i) the right to request that we rectify or
erase information we hold about you in certain circumstances, (ii) the right to
ask us to limit our processing of your information, (iii) the right (if we are
processing information based on your consent, such as for marketing purposes)
to withdraw your consent, (iv) the right to object to certain processing of
your information (including the right to object to processing of your personal
data for direct marketing purposes at any time), (v) the right to ask us to
move, copy or transfer your personal information to another organisation.
you wish to exercise any of these rights, please contact us via the Company
Secretary at WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via email on
Accuracy of personal data
We try to
ensure that the information we hold about you is accurate and kept up-to-date
and may ask you to re-confirm certain information when you place an order.
However, if at any time you believe that any information we are holding about
you is inaccurate, out-of-date or incomplete, please notify us in writing via Customer
Services, WCF Pet & Equestrian, Old Jam Works, Station Rd, Wigton CA7 9AX
or by calling 016973 41005 as soon as possible. We will promptly correct or
delete any information found to be incorrect.
put in place what we consider to be appropriate security measures against
unlawful or unauthorised processing of the personal data we hold about you, and
against the accidental loss of, or damage to, such personal data. We do not
store your credit card data.
Transferring personal data outside
if appropriate safeguards are in place that are in accordance with applicable
law (including Articles 44 to 50 of the EU General Data Protection Regulation
2016/679), we will not transfer any personal data to a country outside of the
European Economic Area ("EEA") or to a person based outside the EEA. Such
safeguards may include us or one of our data processors entering into EU
Standard Contractual Clauses (or their equivalent in the UK) with a third party
outside the EEA to whom personal information is being transferred. Further
information about the safeguards we may apply can be obtained by contacting the
Company Secretary at WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via
email on firstname.lastname@example.org.
customers living overseas should note that postal address information will be shared
with the postal services to allow parcels to be delivered.
Retention of data
are committed to ensuring that we do not retain personal data for any longer
than is necessary for the purposes for which it was obtained. Your card details
are not stored by us.
can update your marketing preferences at any time by using one of the methods
Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Any changes we make will be posted on this page and, where appropriate,
notified to you in writing. Please refer to this page regularly to see any
changes or updates to this policy.
have any queries about this policy or your personal data, or you wish to submit
an access request or raise a complaint about the way your personal data has
been handled, please do so in writing and address this to the Company
Secretary, WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via
email on email@example.com.
If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the Data Protection Laws you have the right to lodge a complaint at the Information Commissioner’s Office (https://ico.org.uk/).